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Shipping and Policies














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Shipping
 
We offer the following shipping options:

Priority Mail (3-5 days)
$5.50; includes insurance and delivery confirmation
UPS Ground
$11.00
UPS Second Day Air
$18.00
UPS Next Day Air
$30.00

Payment Methods
 
If you are interested in purchasing anything on this site, you may do so by adding the item to your shopping cart. We accept Mastercard, Visa, Discover, and American Express for online orders.
 
You may also call 1-804-648-6338 to make an order over the phone. If you use a credit card, your order will ship immediately. If you pay by personal check, your order will ship 5 business days after we receive your check.

Privacy Policy
 
Contact information including email address, telephone number, address, etc. which is provided by the user is used solely for the purpose of completing the order. This includes information pertaining to gift recipients. Financial information including credit card numbers, expiration dates, billing address is used solely to bill the customer for their order.  
 

 

 

PAYMENT: We accept MasterCard, Visa, American Express and Discover.  We also accept Money Orders and Cashiers Checks. Please, no personal or business checks. Virginia residents pay applicable 5.3% sales tax.

SHIPPING: Please be advised that we DO NOT SHIP to P.O. Boxes or APO/FPO addresses.  The Shipping Department is CLOSED for the WEEKEND and PUBLIC HOLIDAYS.  Merchandise ordered on Friday after hours will be shipped within the next regular business day.  Domestic Buyers: pay a flat fee of $6.95, which includes shipping charges and a handling fee to cover the cost of packaging materials, labor, etc. If this item is a part of an order with other items in the same box, the additional shipping cost for this item will be reduced to $3.50. Canadian Buyers: Shipping and handling charges to Canada are $25.00. If this item is a part of an order with other items in the same box, the additional shipping cost for this item will be reduced to $5.00 each. Tariff, Duty, GST and Other Taxes are additional and will be collected at time of final delivery and are the responsibility of the buyer. We prefer not to ship internationally due to the possibility of delivery problems.  If an international buyer bids on and wins one of our items, the International Flat Rate per item is $50.00. PLEASE NOTE: ALL INTERNATIONAL SALES ARE FINAL, NO EXCEPTIONS. We want your item to arrive safely! All items are shipped USPS First Class, at our discretion, unless otherwise specified. Insurance is at the option of the buyer. Notice to Virginia buyers: All orders - even those sold to buyers in the immediate area - must be shipped via our normal channels. Unfortunately, we can not accommodate will-orders. DISCLAIMER: We have done our best to accurately describe the features and condition of this item. If you are uncertain, please ask questions before purchasing the item. We will do our best to reply promptly and answer questions honestly to the best of our ability. Please do not make a purchase until you are satisfied that your questions have been answered fully.

PLEASE READ THIS IMPORTANT NOTE: We are a luxury retailer committed to the highest degrees of honesty and customer service.  All of the items we offer are NEW unless otherwise noted.  ALL ITEMS ARE FREE FROM NICKS OR SCRATCHES and are in MINT CONDITION with the ORIGINAL BOX AND DOCUMENTATION unless otherwise noted.  A WORD ABOUT DIAMONDS AND PRECIOUS STONES: Carat weights, stone clarity, and color are determined using standard gemological measurements, gages, and calculations. In many cases, we contract with an independent gemologist to evaluate our items. We do not take stones out of the mount to evaluate them, and therefore all measurements contain a small degree of possibility for error. A WORD ABOUT GOLD AND SILVER CONTENT: If an item is stamped or marked regarding the carat content or purity, we use that in our description. If we cannot find a marking, we will test the item and use the results in our listings. We do not stamp or mark jewelry. When we describe an item as solid gold, we are referring to the gold content (solid as opposed to filled or plated).

BUY WITH CONFIDENCE: If there is a problem with your item, we will accept a return for an exchange, credit, or repair, at our option, within 3 business days. You must contact us to request a Return Authorization Number prior to returning an item. Any item received without a Return Authorization Number will be refused and returned to the sender. Items must be in their original condition, not worn, used, or altered. We do not reimburse the return shipping, ring resizing fee, or other auxiliary charges. Any exchange, credit or refund issued will be in the amount of the original price paid less shipping, handling, insurance, other fees and a 20% restocking fee. We reserve the right to refuse any exchange, credit or refund if we feel this policy is being abused.
















 
 
Watch & Pen
 Three James Center 1051 East Cary Street Suite 112
Richmond, Virginia USA 23219-4029
Phone: (804) 648-6338
Fax: (804) 622-3722
Google Plus: Watch & Pen 
Watch & Pen is an Authorized Dealer for every brand for purchase on this website.
All Registered Trademarks used are the property of their respective owners.
Copyright © 2004-2013 Watch & Pen, LLC.
 
 

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